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Vice President, Digital and Customer Experience - Retail

Mid West Region, Mid West Region
VP role open due to promotion of incumbent. Large retailer seeking a digital-savvy executive to navigate the omnichannel customer experience, including online, app, and in-store.

Responsibilities:
  • Create a superb and seamless omnichannel customer experience through understanding and then transforming the current omnichannel approach
  • Lead adoption of omnichannel and customer experience throughout the organization. This includes change management, thought leadership, driving and influencing change.
  • Use complex shopper data and anayltics.
  • Manage people within a matrix environment

Qualifications:
  • 10+ years'  in the digital and omnichannel space, preferably within a retail organization
  • Consultancy background strongly preferred
  • Sophisticated approach to the omnichannel customer experience
  • Highly skilled at using analytical data to tell a story; Test and Learn and Show
  • Ability to take data and tie it to an overall corporate and business strategy.
  • Define the "why" behind the customer journey

Other:
Reports to C level executive
This person will have more than just dotcom experience. This is a true Omnichannel Sales environment. Must have background in brick and mortar retail stores.
Excellent base expected with a job at this level
Bonus, stock options, benefits, etc.

 
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